Terms and Conditions
Last updated: October 17, 2026
Terms and Conditions
Effective Date: 17 October 2026
Welcome to Tuzan Express. These Terms and Conditions govern your access to and use of our website, https://tuzanexpress.com, and the products and services offered through it.
By accessing our website, placing an order, or purchasing a product from Tuzan Express, you agree to these Terms and Conditions. Please read them carefully before using our website.
1. About Tuzan Express
Tuzan Express is an online shopping business serving customers in Bangladesh. We aim to provide a convenient shopping experience through our online platform.
Throughout these Terms and Conditions, the words “we,” “our,” and “us” refer to Tuzan Express. The words “you” and “your” refer to customers and website visitors.
2. Eligibility and Use of the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law or are using the website under the supervision of a parent or legal guardian where required.
You agree to use our website only for lawful purposes and not to engage in any activity that may harm, disrupt, or interfere with our website, business, or other customers.
3. Product Information
We make reasonable efforts to display accurate product descriptions, photographs, specifications, and prices.
However, actual product appearance, colour, packaging, or other characteristics may vary slightly because of photography, screen settings, manufacturer updates, or availability.
If a product description contains a material error, we reserve the right to contact you to clarify the information before fulfilling the order or to cancel the affected order where appropriate.
4. Prices and Payments
All product prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated.
Prices, promotional offers, and product availability may change without prior notice. The price applicable to your order will ordinarily be the price confirmed at checkout or communicated during order confirmation.
Any delivery charges, applicable taxes, or additional fees will be communicated before you complete your purchase, where applicable.
We accept the payment methods displayed on our website or communicated by our authorized sales team. Orders may be subject to payment verification before dispatch.
5. Orders and Confirmation
Placing an order through our website constitutes a purchase request. An order confirmation message does not necessarily mean that the order has been dispatched.
We reserve the right to decline, hold for verification, or cancel an order for legitimate reasons, including product unavailability, pricing errors, suspected fraud, incorrect customer information, or delivery limitations.
If an order is cancelled after payment has been received, any refund due will be processed in accordance with our applicable refund policy and the law.
Customers are responsible for providing accurate contact information, delivery addresses, and other information required to fulfil an order.
6. Delivery Policy
Tuzan Express aims to deliver orders within the estimated timeframe communicated to customers.
Delivery times may vary depending on the delivery location, courier availability, weather, public holidays, operational circumstances, or other factors beyond our reasonable control.
Customers should ensure that someone is available to receive the order at the specified address. Additional delivery attempts or charges may apply where disclosed in advance and permitted by applicable law.
We will communicate significant delivery issues when reasonably possible.
7. Cancellation, Returns, and Refunds
Order cancellations, product returns, exchanges, and refunds are subject to our applicable cancellation, return, exchange, and refund policies.
Customers should review those policies before placing an order. Where a product is defective, damaged, incorrect, or materially different from its description, please contact our customer support team promptly with the order details and relevant evidence.
Refund eligibility, timelines, and procedures will depend on the circumstances, the payment method, and applicable law.
Nothing in these Terms and Conditions excludes or limits any consumer rights that cannot legally be excluded or limited under the laws of Bangladesh.
8. Customer Responsibilities
When using our website or placing an order, you agree to:
Provide accurate and complete order and contact information.
Review your order details before confirming a purchase.
Use the website in a lawful and responsible manner.
Avoid fraudulent orders, unauthorized payment activity, or misuse of promotions.
Respect the intellectual property and other legal rights of Tuzan Express and third parties.
We may take reasonable action where misuse, fraud, or unlawful activity is identified.
9. Promotions and Discounts
Promotional offers, discount codes, and special campaigns may be subject to additional terms, including eligibility requirements, validity periods, product exclusions, and usage limits.
Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to correct promotional errors or withdraw an offer where reasonably necessary, subject to applicable law and any rights already acquired by customers.
10. Intellectual Property
All website content, including text, graphics, logos, product presentation, images, and design elements owned by or licensed to Tuzan Express, is protected by applicable intellectual property laws.
You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.
Third-party product names, trademarks, and logos remain the property of their respective owners.
11. Privacy and Personal Information
We may collect and process customer information, such as names, contact details, delivery addresses, order information, and payment-related information, as necessary to operate our online store and fulfil orders.
We handle personal information in accordance with our Privacy Policy and applicable laws of Bangladesh.
Please review our Privacy Policy to understand how your information is collected, used, stored, and protected.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, delivery providers, and social media platforms.
These services may operate under their own terms and privacy policies. Tuzan Express is not responsible for independent third-party content or services beyond the responsibilities imposed on us by applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Tuzan Express will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited under applicable law.
Our obligations regarding products, refunds, delivery, and consumer protection remain subject to applicable law.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or legal requirements.
Updated terms will be published on this page with a revised effective date. Your continued use of the website after an update constitutes acceptance only to the extent permitted by applicable law.
15. Governing Law
These Terms and Conditions are governed by the applicable laws of Bangladesh.
Any dispute arising from the use of our website or purchases from Tuzan Express will be handled in accordance with applicable Bangladeshi law and the jurisdiction of the competent courts or authorities.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through our official website.
Business Name: Tuzan Express
Website: https://tuzanexpress.com
Facebook: Tuzan Express
We will make reasonable efforts to respond to customer enquiries and resolve concerns fairly.
Thank you for shopping with Tuzan Express. We appreciate your trust and look forward to serving you.