Shipping Policy
Last updated: October 17, 2026
Shipping Policy
Effective Date: 17 October 2026
At Tuzan Express, we are committed to delivering your orders safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, https://tuzanexpress.com.
1. Delivery Coverage
Tuzan Express aims to deliver products throughout Bangladesh, subject to product availability and courier service coverage.
Delivery availability may vary depending on the customer's location and the services available in that area.
2. Order Processing Time
Orders are processed after the necessary order details have been verified.
Orders are generally processed within 1–2 business days.
Orders placed on public holidays or during special promotional campaigns may require additional processing time.
We may contact customers to verify their contact details, delivery address, or order information before dispatch.
Order processing time is separate from the estimated delivery time.
3. Estimated Delivery Time
Our estimated delivery time is as follows:
Inside Dhaka: Approximately 1–3 business days after dispatch.
Outside Dhaka: Approximately 2–5 business days after dispatch.
These are estimates, not guaranteed delivery deadlines. Delivery may take longer due to courier delays, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges may vary depending on the delivery location, package size, product weight, and selected delivery service.
The applicable delivery charge will be displayed at checkout or communicated to the customer before the order is confirmed.
Any free-shipping offer will be subject to the terms and conditions of the relevant promotion.
5. Order Confirmation and Tracking
After placing an order, customers may receive confirmation through a phone call, SMS, email, or another available communication channel.
Where tracking is available, we will provide the relevant tracking information or instructions so customers can follow their shipments.
Customers should keep their phones available to receive delivery-related calls or messages.
6. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
Full name of the recipient.
Active contact number.
Complete delivery address.
Area, district, and any necessary address details.
Tuzan Express will not be responsible for delivery delays caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.
7. Failed Delivery Attempts
If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot contact the recipient, an additional delivery attempt may be arranged where available.
Additional charges may apply only where applicable, disclosed in advance, and permitted by law.
If an order cannot be delivered after reasonable attempts, we may contact the customer to arrange a suitable solution or process the order in accordance with our cancellation and refund policies.
8. Delayed or Lost Shipments
Although we work to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.
If your order has not arrived within the expected delivery period, please contact our customer support team with your order details.
We will coordinate with the relevant delivery provider to investigate the issue and provide an appropriate update or resolution.
9. Damaged, Missing, or Incorrect Items
Customers are encouraged to inspect their packages upon receipt.
If an item arrives damaged, an ordered item is missing, or an incorrect product is delivered, please contact Tuzan Express as soon as reasonably possible. Please provide your order number and photographs or other relevant evidence where available.
We will review the issue and determine the appropriate next steps in accordance with our Return and Refund Policy and applicable law.
10. Changes to Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible.
Address changes may not be possible once the order has been dispatched or handed over to the courier.
Any change will be subject to delivery feasibility and confirmation by our team.
11. Contact Us
For shipping-related questions, delivery updates, or assistance with an order, please contact us through our official website.
Business Name: Tuzan Express
Website: https://tuzanexpress.com
Facebook: Tuzan Express
We appreciate your trust in Tuzan Express and will do our best to make your shopping and delivery experience smooth and convenient.
Tuzan Express — Your Everyday Shopping, Made Easier.