Skip to main content
Tuzan Express

Payment policy

Last updated: October 17, 2026

Payment Policy

Effective Date: 17 October 2026
Website: https://tuzanexpress.com
Business Name: Tuzan Express

1. Introduction

Welcome to Tuzan Express. This Payment Policy explains the payment methods, payment procedures, and related conditions applicable when purchasing products through our website. By placing an order, you agree to the payment terms outlined below.

2. Accepted Payment Methods

Tuzan Express may offer the following payment methods, depending on availability at checkout:

  • Cash on Delivery (COD): Pay the applicable order amount when your order is delivered.

  • Mobile Financial Services: Payments through supported services such as bKash or Nagad, if available.

  • Online Payment: Payments through supported payment gateways, such as SSLCommerz, if available.

  • Bank or Other Digital Payments: Additional methods may be offered when supported by Tuzan Express.

The payment options available for your order will be displayed at checkout or communicated by our customer service team. Please use only the official payment methods provided by Tuzan Express.

3. Product Prices and Total Amount

All product prices and applicable charges will be displayed on our website or communicated before order confirmation.

The final payable amount may include:

  • Product price

  • Delivery or shipping charges

  • Applicable taxes or other disclosed fees, where required

Customers should review the final order total before confirming a purchase. Any applicable additional charges will be communicated before the order is finalized.

4. Online Payment and Confirmation

For prepaid orders, customers must complete payment using an available payment method.

An order will be considered paid only after the payment has been successfully verified. A payment screenshot or transaction message alone may not be sufficient confirmation.

Please keep your transaction ID or payment reference until your order has been delivered. If payment is deducted but the order is not confirmed, contact our customer service team with the transaction details.

5. Cash on Delivery (COD)

If Cash on Delivery is available, customers must pay the confirmed order amount to the delivery representative upon receiving the parcel.

Customers should check the parcel and product according to the applicable delivery and return conditions. Refusing delivery without a valid reason may affect future order acceptance.

6. Failed, Pending, or Duplicate Payments

If a payment fails, remains pending, or is deducted without order confirmation:

  1. Check your payment account or transaction history.

  2. Keep the transaction ID, date, amount, and relevant payment reference.

  3. Contact Tuzan Express customer service for verification.

If a duplicate payment is confirmed, we will review the transaction and arrange an appropriate refund or adjustment where applicable. Reversal of a failed or pending payment may depend on the payment provider's processing time.

Please do not make repeated payments for the same order without checking its payment status.

7. Refunds and Payment Reversals

Approved refunds will be handled in accordance with our Refund Policy and applicable law.

Where possible, refunds for prepaid orders will be returned through the original payment method. If that method is unavailable, we may request verified alternative payment details.

Refund processing and the time required for the funds to appear in your account may depend on the payment provider or financial institution.

8. Payment Security

Customers should use only trusted and authorized payment channels. Never share your payment PIN, password, OTP, or other confidential authentication details with anyone claiming to represent Tuzan Express.

Where online payments are processed by a third-party payment provider, the transaction may also be subject to that provider's terms and security procedures.

Tuzan Express will handle personal information associated with payments in accordance with its Privacy Policy.

9. Incorrect Payment Information

Customers are responsible for providing accurate payment references and order information when requested. If incorrect details delay payment verification, order processing may also be delayed.

10. Policy Updates

Tuzan Express may update this Payment Policy when payment methods, business procedures, or legal requirements change. The latest version will be published on our website.

11. Contact Us

For payment-related questions, failed transactions, or payment verification, please contact Tuzan Express through the official contact details published on our website: https://tuzanexpress.com.

Thank you for shopping with Tuzan Express.