Privacy Policy
Last updated: October 17, 2026
Privacy Policy
Effective Date: 17 October 2026
At Tuzan Express, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, or communicate with us.
Website: https://tuzanexpress.com
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it as appropriate.
1. Information We Collect
Depending on how you use our website and services, we may collect the following types of information.
A. Personal Information
When you place an order, contact us, or use our services, we may collect:
Full name.
Mobile number and email address.
Billing and delivery address.
Order details, purchase history, and customer service communications.
Information you voluntarily provide when submitting feedback, complaints, or enquiries.
B. Payment Information
When you make a purchase, payment-related information may be processed through the relevant payment service provider.
We may receive transaction references, payment status, and other information necessary to confirm and manage your order.
Payment card details, PINs, passwords, and one-time passwords (OTPs) should not be shared with our customer service team. Payment credentials are handled by the relevant payment provider where applicable.
C. Technical Information
When you visit our website, certain technical information may be collected, depending on the website configuration, such as:
IP address.
Browser type and device information.
Pages visited and interactions with our website.
Date, time, and duration of visits.
Cookies and similar technologies.
2. How We Use Your Information
We may use your information for the following purposes:
To receive, confirm, process, and deliver orders.
To contact you about order status, delivery, cancellations, or refunds.
To respond to customer questions, complaints, and feedback.
To process payments and verify transactions.
To maintain business records and manage our operations.
To improve our website, products, and customer experience.
To detect and prevent fraud, unauthorized transactions, and misuse.
To maintain website security and troubleshoot technical issues.
To comply with applicable laws and lawful requests from authorized authorities.
To send promotional messages where permitted by law and, where required, with your consent.
We will use personal information for purposes that are relevant to our business operations and consistent with applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.
Depending on the technologies implemented, cookies may be used for:
Essential website functions.
Remembering shopping or browsing preferences.
Website performance and analytics.
Advertising and marketing measurement.
You can manage cookies through your browser settings. Blocking certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
4. When We Share Information
Tuzan Express does not sell customers' personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Delivery and courier companies: To deliver orders and coordinate shipments.
Payment service providers: To process payments, verify transactions, and manage refunds.
Website hosting and technical service providers: To maintain our website and supporting systems.
Analytics and marketing providers: Where such services are used and their use is permitted by law.
Professional advisers and authorized authorities: Where reasonably necessary for legal compliance, dispute resolution, or the protection of legitimate rights.
Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose. Their handling of information may also be governed by their own privacy policies and contractual obligations.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal obligations.
The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping obligations.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should protect their own devices and accounts and should never disclose passwords, payment PINs, or OTPs to unauthorized persons.
If a security incident affecting personal information occurs, we will take appropriate steps in accordance with applicable law.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media platforms, or delivery services.
These third parties may collect or process information under their own privacy policies. Tuzan Express does not control the privacy practices of independent third-party websites.
We encourage customers to review the relevant privacy policies before providing information to those services.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permissible.
Withdraw consent where processing is based on consent.
Object to or restrict certain uses of your information where applicable.
Opt out of promotional communications.
Submit a privacy-related complaint or enquiry.
To exercise these rights, please contact us through our official website or customer service channel. We may need to verify your identity before responding.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. Certain information may need to be retained to fulfil legal obligations or resolve outstanding matters.
9. Children's Privacy
Our website is intended for general shopping customers and is not specifically directed at children.
Where applicable law requires parental or guardian involvement for a child's personal information, we will follow those requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Marketing Communications
We may send promotional offers, product updates, or marketing messages where permitted by law.
You may opt out of promotional communications by following the unsubscribe instructions, where available, or contacting us directly.
Even if you opt out of marketing messages, we may still contact you about essential matters relating to your orders, payments, deliveries, refunds, or customer service.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or legal requirements.
Any revised policy will be published on this page with an updated effective date.
We encourage customers to review this page periodically to stay informed about how their information is handled.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official website.
Business Name: Tuzan Express
Website: https://tuzanexpress.com
Facebook: Tuzan Express
Please do not include passwords, payment PINs, or OTPs in your privacy-related enquiries.
Your privacy matters to us. Thank you for trusting Tuzan Express.